Kotinos Beach Hotel | Terms & Conditions

Terms & Conditions

1.1. This contract is signed by Kotinos Beach Hotel with the title of GÜLŞAH MOBİLYA DEKORASYON SAN.VE TİC.LTD.STİ located at Çınarlı Mahallesi Aydıncık Mevki Gökçeada, Çanakkale, phone number 0286 898 10 12 and registration number GÜNEŞLİ Tax Office 421 005 5828 on one side. It has occurred between the customer / user (hereinafter referred to as the customer) who made a reservation using the system, who accepted the following conditions in advance by entering and confirming all his personal information, whose name and computer IP number and TC number on the reservation form.
2.1. This contract includes the reservation of the Customer through the hotel within the framework of the product / service purchase within the framework of the conditions described in the voucher below. In case of a price increase in the contract price, the difference will not be claimed from the consumer, and the discounts, which are called actions by the facility, are not returned to the consumer.


3.1. Contract price includes VAT.
3.2. Hotel overnight prices and other extras in the system are TL and taxes are included.
3.3. The contract price includes all services specified in the reservation. Unspecified services and extra products and services to be purchased at the hotel are subject to a separate fee. These extras are paid at the exit of the hotel.
3.4. The customer who purchases a Discounted Product / Special Product or Campaign Product is obliged to pay the entire service fee at the time of making the reservation. The reservation will not be finalized until the full payment is made.
3.5 Customers who make reservations via the call center or the internet from abroad pay for their reservations in foreign currency. Invoices are issued in foreign currency against TL at the Turkish Republic Central Bank's foreign exchange selling rate on the day of departure, after the accommodation is completed. If the accommodation dates are within a period created within the scope of special periods and campaigns such as New Year's Day, semester, holiday period; Articles 5.2 of the contract do not apply. In this case, the customer has no right to cancel or return.
3.6. Confirmation-invoice delivery for reservations made online or through the call center is made by Kotinos Beach Hotel as follows:
3.7. Instant Reservation Confirmation and Payment Receipt: Reservation confirmation and payment receipt can be received by the customer by printing them from the computer at the last stage of the system, and will also be sent to the e-mail address given by the customer. The invoice can be sent as an E invoice or an E archive, if the customer requests it, after the accommodation has been made and the facility has been checked out.
3.8. Refunds must be made within 30 days to the credit card used for the reservation or to the customer's bank account.


4.1. Unless a written permission is obtained from the hotel manager, it is forbidden to bring smelly, flowing, flammable or explosive properties or disturbing the environment, and cutting, piercing and firearms into the facilities.
4.2. Check-in time is 14:00 for all customers. In case of check-in before 14:00, the customer can wait for his room to be prepared at the reception. Check-out time from the hotel is 12:00 at the latest. If the customer does not leave the room or the hotel before 12:00, he agrees to pay a late checkout fee. The right to not collect these fees or to increase the price in response to extra requests is under the authority of the hotel management.
4 3. The customer has accepted in advance that he is responsible for the damages he caused to the fixtures in the hotel or the fixtures in the common areas during his stay, and therefore to the elimination of the damages.


5.1. The customer will make an accommodation between the dates he made the reservation. If the customer wishes to extend his stay, he makes his request to the hotel at least 1 day before the departure date. If the hotel has a suitable room, the stay is extended after the customer pays the current prices. Otherwise, the customer has to leave the hotel at 12:00 at the end of the reservation date.
5.2. Written and verbal reservations can be canceled by the customer using the Kotinos Beach Hotel system or by the customer by telephone. In the cancellation process, the following period, amount and rules will be deducted. This cancellation penalty fee can be up to 100% of the reservation price. Cancellation can only be made by entering a special reservation / voucher number and personal information given to the customer by the system at the reservation stage. This number is assigned to the customer specifically and is given only for customer information in terms of customer security. Since reservation cancellation can be made by entering the system with this number, the confidentiality and keeping of this number is the responsibility of the customer. Cancellation Periods and Interruption Amounts (unless otherwise specified by the Facility):

- Free cancellation in case of cancellation 7 days before the check-in date.
- 100% in case of cancellation on the check-in date
In the cancellations made by the customer up to 30 business days before the hotel check-in, the price paid for the accommodation is refunded to the customer within 30 days, excluding the expenses arising from compulsory taxes, fees and similar legal obligations. On the date of stay, the customer; He agrees and undertakes that he cannot request any refund from Kotinos Beach Hotel.
5.3. When deemed necessary, the hotel may partially or completely change or cancel the hotel reservation, which it has announced or registered, up to 7 days before the start date, provided that it also informs the consumer. If the customer does not accept this change and cancellation, he has the right to cancel the reservation and receive a full refund of the price paid. In this case, the customer is not entitled to compensation. 5.4. The customer accepts the above-mentioned deductions if he or she requests a cancellation for a reason other than the 1st degree relatives documenting their 10-day illness and death with an official report from a full-fledged state hospital.
5.5. The customer can transfer the hotel reservation he has made to any person he wants until 7 days before the start of the stay. The transferee is jointly and severally liable with the transferor for the balance and the costs incurred due to the transfer.


6.1. The facility cannot be held responsible for the hotel's lack of service or inability to provide service due to natural disasters, social events, international relations, technical failures, strikes and protests that may occur between, at or before the hotel reservation dates specified in this contract.


ARTICLE / 7 OTHER PROVISIONS: 7.1 This contract is exclusively for the hotel reservation, and the facility fulfills its contractual obligation by receiving the final reservation request of the customer, following the signature of this contract, and confirming the reservation by making the final reservation of the customer within its structure. In the presence of any problem related to the facility, the customer accepts and undertakes that he will only apply to the accommodation facility operator regarding the quality changes or deficiencies that may arise in the accommodation.
7.2. If the customer complains about any situation during his stay, he agrees not to demand any compensation or refund if he uses the service partially or to the end.
7.3 It is the bona fide customer's duty of care to notify the customer in writing about the issues they are complaining about during the performance of the service. Even though the customer complains, using the service to the end without notifying the facility authorities eliminates his rights such as substitute services and refunds regarding the complaints.

7.4. The customer accepts that he has read and signed this contract after receiving all kinds of information about the hotel from the website (www.kotinosbeachhotel.com) and over the phone. The information presented to him will be the basis for the complaints that may arise due to the lack of service and defective goods received at the hotel.

7.5. Even if the customer could not sign this hotel reservation contract for any reason, he/she shall be deemed to have learned the terms of this contract, the website, the announcements, or the e-mail sent to the e-mail address he specified, and has accepted the terms of the contract.
7.6. If there is a conflict between the copy of the contract left by the consumer and the copy left at the hotel, the records of the copy remaining at the hotel will be taken as basis. All kinds of e-mail and fax messages between the parties will be considered as conclusive evidence and company records will be the basis. The parties have accepted that the addresses and phones they have notified have addresses and telephones for all kinds of communication and notification, and they accept and declare that all kinds of notifications and notifications to be made to the notified addresses and telephones will be made to them, unless a written notification of any change in these addresses and telephones is made to the other party.
7.7. If the customer wishes, before the start of the accommodation service, he can take out insurance for the costs of returning to the exit point in case of accident and illness, as well as the costs of treatment and damage arising from all kinds of accidents.
7.8. Identity and age checks are made at the entrance to the facility. If there is a difference due to false or incomplete declarations, the hotel is charged at the time of check-in.
7.9. During the early reservation period, the periods written in Article 5 are valid.

7.10. In addition to price increases for the early booking period and/or all periods (except for system-related errors), the difference is not requested from the customer, nor is there any refund for discounts called action by the facility.
7.11. The hotel can send campaigns and notifications to the e-mail address, postal address and mobile phones given by the customer. With the signature in this contract, the hotel receives the shipping permission from the customer.
7.12. In case of disputes that may arise between the customer and the hotel, the way for the customer to apply to the Consumer Court or the Consumer Arbitration Committee is open. Before applying here, sending a written complaint to the hotel's customer service and giving the hotel a response time of 14 working days are considered goodwill in resolving disputes.
8.1. With this document, I authorize GÜLŞAH FURNITURE DEKORASYON SAN.VE TİC.LTD.STİ to collect the reservation fee with my credit card whose number is written above. If the debt cannot be collected from my credit card account, I accept and undertake to pay with the interest rate over the credit card interest rate. I have read, understood and accepted this contract, which consists of 3 pages and has 8 articles, and signed and received a copy of it. Please send this contract to kotinoshotel@outlook.com after signing it.